Re:Andrews and Arnold is xkcd 806-compliant (2010)
by __david__ on Thursday July 03, 2014 @04:23PM
(#7985524)
> Time Warner Cable has started charging $5 for anybody who wants to talk to a human being regarding billing[0].
Having just done this a couple weeks ago, the message was more like "$5 for talking to a human for anything that can be done with the automated system". For my case it was paying the bill with a credit card. You can type it into the automated system, but if you insist on tying up a human just to dictate your card number to them, then they charge you the $5.
When I talked to the human to explain something on the bill that I wasn't understanding, they were helpful and didn't charge me the $5, even when we discovered I needed to pay a little more and I paid it through him.
This is similar to banks who charge people for doing ATM class transactions with a human teller. Personally, those types of things don't bother me at all, since I'm the type of personality that pretty much always chooses the automated way over talking to humans.
Having just done this a couple weeks ago, the message was more like "$5 for talking to a human for anything that can be done with the automated system". For my case it was paying the bill with a credit card. You can type it into the automated system, but if you insist on tying up a human just to dictate your card number to them, then they charge you the $5.
When I talked to the human to explain something on the bill that I wasn't understanding, they were helpful and didn't charge me the $5, even when we discovered I needed to pay a little more and I paid it through him.
This is similar to banks who charge people for doing ATM class transactions with a human teller. Personally, those types of things don't bother me at all, since I'm the type of personality that pretty much always chooses the automated way over talking to humans.