News for hackers. Stuff that matters.

A comment on Andrews and Arnold is xkcd 806-compliant (2010).

Re:Andrews and Arnold is xkcd 806-compliant (2010) by post_break on Thursday July 03, 2014 @02:13PM (#7984716)
After working for a company similar to comcast, I wish there was a password to get to tier 2 or the NOC. "Yeah I'm at your hub site, it looks like one of the cards in the CMTS I'm on has a faulty uplink cable" "Sir can I get your account number again?" "kill me"

http://i.imgur.com/UANtI.jpg

[ Parent | on HN ]
Re:Andrews and Arnold is xkcd 806-compliant (2010) by smackfu on Thursday July 03, 2014 @02:41PM (#7984855)
The one that blows my mind is when Comcast installers have to call in to what seems like the normal help desk.
[ Parent | on HN ]
Re:Andrews and Arnold is xkcd 806-compliant (2010) by post_break on Thursday July 03, 2014 @02:47PM (#7984898)
We had a FIOS installer call and be on hold for two hours just to get our fiber setup. He just sat on the carpet and started to snooze.
[ Parent | on HN ]
Re:Andrews and Arnold is xkcd 806-compliant (2010) by InclinedPlane on Thursday July 03, 2014 @04:00PM (#7985379)
Did you reboot all of the equipment in the rack first? Which version of windows is it running?
[ Parent | on HN ]