This is exactly why Eve Online has a "Council of Stellar Management", which is basically a group of users elected by others to represent their views to CCP, the developers of the game, and find a good common ground. It can lead to controversial* decisions and of course because you can't please everyone, but it at least offers something to their giant user-base to let their voices be heard.

* For instance the sovereignty system in Eve Online is quite controversial with some very large and powerful factions complaining and even trying to "break the game" until a change is made.