It is a very serious story but the reporting is all a little bit odd, why do they quote the girlfriend who couldn't hear the conversation yet not get the boyfriend to recount what "Tom" was talking about,

> She overhead a strange conversation with Tom mumbling things like

Also frustratingly it seems another case of leveraging their website to ensure they get their refund.

> Shortly after being contacted by Business Insider for this story, Airbnb took down the listing and banned the host permanently

What's the point of 24/hour emergency line, if you nobody answers the line?

This is probably an area where Airbnb is going to need to invest in if they want to continue to grow.

TL;DR - Business Insider employee has a valid issue on Airbnb and blows it up into a Business Insider article.

Is his personal experience worthy of the BI front page?

This sort of thing is not unique to Airbnb. I have a friend who was the drunk one, who went back from the bar into the wrong holiday cabin to use the toilet, and woke up a family.

Hell, there was a trial in the NE US a few years ago, when a young man in an alcoholic blackout got into his family's former home and murdered the new owners.

Isn't it fun how Business Insider employees get to have their issues resolved by writing articles about bad experiences with startups?