Re:Ask HN: How do you handle auto renew for SaaS?
by chatmasta on Saturday June 21, 2014 @12:38AM
(#7924213)
The short answer is that the payment system I was using at the time had no easy way to do this programmatically. Remember, a chargeback is not a missed payment. I would receive the payment on time, and then some arbitrary 15-20 days later I would get a paper envelope in the mail notifying of a chargeback with last four credit card numbers XXXX. It was a mess.
But yeah, all these are good points and also reasons I shut down the business. This time around I can apply all these lessons learned.
Re:Ask HN: How do you handle auto renew for SaaS?
by NameNickHN on Tuesday June 24, 2014 @03:53AM
(#7936615)
> This time around I can apply all these lessons learned.
Good luck. :-)
Why not? If I receive information that a payment has been stopped, I deactivate their account and send them an email that their subscription has been canceled. Unless the customer sends a new payment, the account stays deactivated and I make a +1 under "Lost Customers".