I specifically requested contact after they had determined the cause of the issue, and $REP_NAME assured me that I would be contacted with results of the investigation. That contact was on August 5th, roughly a week after my initial bug report, five days after my blog post, and a day after the problem had begun to rectify itself (and I posted the blog update).

Despite $REP_NAME's assurance that the matter was being looked into and that I would be contacted again when the investigation was complete, I have not heard anything about this matter since August 5th.

I value my business relationship with Google. So much so, in fact, that I am increasing my ad spend -- you have the best solution for advertising for small businesses, bar none, warts and all. However, Google's recent performance has not caused me to think that Google values its business relationship with me.