There is nothing 'amazing' about it, unfortunately, Google tech support is from Mars. The only answers I have ever had to date were cut & paste emails which usually did not address the issue at all. We keep some of them for amusement value.

Adwords is not much better by the way, we've simply stopped using it after detecting some major discrepancies (read undetected click fraud) between googles reporting and our own log files.

Complaining is pretty much pointless, we no longer bother, possibly this experience is unique but I highly doubt it.

I guess some computer in googles database records that as 'customer satisfaction going up', but in fact it is the opposite and if I ever come across a real alternative to adwords/adsense we will be gone in a heartbeat.