Google, being founded and run by Comp Sci PhDs, wants to automate everything. Though they don't publicize it, they are practically an AI company. Unfortunately if the Google Corporation complaints division succeeds in this automation, the first words spoken by a strong AI probably won't be along the lines of "What hath God wrought", or "I am become the angel of death", but more like "Share and Enjoy".
"Share and Enjoy" is the company motto of the hugely successful Sirius Cybernetics Corporation Complaints division, which now covers the major land masses of three medium sized planets and is the only part of the Corporation to have shown a consistent profit in recent years.
The motto stands — or rather stood — in three mile high illuminated letters near the Complaints Department spaceport on Eadrax. Unfortunately its weight was such that shortly after it was erected, the ground beneath the letters caved in and they dropped for nearly half their length through the offices of many talented young complaints executives — now deceased.
The protruding upper halves of the letters now appear, in the local language, to read "Go stick your head in a pig", and are no longer illuminated, except at times of special celebration. http://flag.blackened.net/dinsdale/dna/book2.html
Calvin and Jobs http://farm4.static.flickr.com/3191/2723090810_6501c93ae2_o....
This implies that they're incompetent at providing customer service. My biggest fear is that this behavior is by design, that they are achieving all their customer service objectives, and that they have the metrics to prove it.
http://blog.taragana.com/index.php/archive/google-kills-anti...
There are plenty more like that. I've also noticed a tendency to adsense account holders to avoid talking about issues in public because this may 'rock the boat'.
While going through our records recently, we found that your AdSense account has posed a significant risk to our AdWords advertisers
in postini's web administration panel, there are certain actions that require you to contact support to be done. now that google owns them and you have to contact google, it's a long, painful process.
http://news.ycombinator.com/item?id=781751
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