Yeah! You tell 'em! Nobody has any grounds to complain when a specific fucking request is ignored! Who cares if the customer gets what he wants? He should be happy he's getting what thirty other people want instead!
Criminy. Did you even read what you quoted before you responded to it?
You sound like a person at McDonalds. I SPECIFICALLY ASKED FOR A QUARTER POUNDER WITHOUT PICKLES AND YET I FOUND A PICKLE IN MY QUARTER POUNDER AND I WOULD LIKE TO SPEAK TO THE MANAGER
It's more like he went to McDonald's and specifically requested that they not give him a colonoscopy -- but they did so anyway.
You often get colonoscopies at your local McDs do you?
The thing is, that's just Aaron that thinks that. I'm sure other customers would be delighted for tech support to access their boxes to fix problems, indeed annoyed if they didn't.
Aaron pays $20 for a cheap-ass VPS, uses too much CPU, and they go out of their way to fix the specific problem instead of just nuking his account, and he complains on some BS privacy grounds. You just can't please some people.