News for hackers. Stuff that matters.
Re:The Open-office Trap by pbiggar on Monday June 02, 2014 @04:40AM (#7832476)
We've just moved into our first place where everyone has a private office. It's absolutely amazing! I had been complaining for years about open-plan offices [1], but I was actually surprised at just how much more productive it is to have a door that closes!

[1] http://blog.circleci.com/silence-is-for-the-weak/

Re:The Open-office Trap by gdulli on Monday June 02, 2014 @01:09PM (#7834548)
My team recently moved to a quieter area within the same office. On the second day I powered through an annoying task I'd been putting off for a month. I realized after I finished that the main reason I'd been putting off the task was that I knew it would require the type of focus and uninterrupted time I wasn't going to be able to get. Since then I've been thinking a lot more about how the office space influences how, and when, and whether various types of work get done.
Re:The Open-office Trap by greggman on Monday June 02, 2014 @05:55AM (#7832671)
I've personally had the opposite experience. I'm far more productive in a team environment. In video games my most product times are when an artist and/or designer and I sit together and work together. Even when we are not directly interacting with each other seeing stuff on each other's screens lets us see what each other is working on and communicate early and often.

I understand that some people in certain roles would do much better with no interruptions in a private office but it's not a one size fits all solution. If your work consists of something you can mostly do on your own that's certainly one case where private offices might be a win. If your work consists of lots of collaboration it seems less clear. At least to me.

I'll also note that at least for me I'm much happier around other people than isolated in a private office. I'm not saying I want to be an a 1960 bullpen but a room/area with 2 or 3 other coworkers I'm working on stuff with is my personal ideal.

Re:The Open-office Trap by sheepmullet on Monday June 02, 2014 @06:58AM (#7832811)
"I've personally had the opposite experience. I'm far more productive in a team environment. In video games my most product times are when an artist and/or designer and I sit together and work together."

A few people working together on a single task is not an open office. In a "real" open office you couldn't actually talk to the artist and designer beyond a few sentences because if you did you would disturb the other 10-20 people within earshot.

Re:The Open-office Trap by marcosdumay on Monday June 02, 2014 @12:06PM (#7834190)
> if you did you would disturb the other 10-20 people within earshot.

10-20? There are about 80 here.

Re:The Open-office Trap by sheepmullet on Monday June 02, 2014 @04:59PM (#7836343)
We have over 100 people on my floor but I like to think I'm only disturbing the nearest 10-20 :).
Re:The Open-office Trap by burriko on Monday June 02, 2014 @06:32AM (#7832736)
Working alongside 2 or 3 other coworkers isn't really the same thing as an open-office though. At the moment I'm sitting in an office of approximately 30+ people. Working on my own in this environment is annoying. Working with my team (2-3 other people) is also annoying, as we can't speak without being overheard. And I'm sure when we're working as a team, and conversing a lot, we'll be annoying others who require some quiet.

A private office doesn't mean you have to work on your own, it just means you have the option to.

Re:The Open-office Trap by collyw on Monday June 02, 2014 @02:30PM (#7834986)
I am in an office of 4. It used to be an office of two, which was great - most productive time of my working life.

Even with just 4 of us, it means there is a good chance someone will be asked something, and regularly the head comes down to discuss stuff with one of us (often me). I can deal with it for the standard bug fix type work, but trying to learn something new is really difficult with constant interruption.

Re:The Open-office Trap by bronson on Monday June 02, 2014 @01:13PM (#7834562)
Not always... I've seen private offices so small two people can just sit in there. It's like Brazil (the movie) but better lit.

So, IFF your company has the money to devote a fair amount of real estate to each worker, yes, private offices are great.

Re:The Open-office Trap by matwood on Monday June 02, 2014 @09:52AM (#7833426)
I'm far more productive in a team environment.

As others have mentioned this is where the definition of open breaks down. Team environments are great. Many open office advocates are small companies who, because of their size, are really advocating team environments.

Now grow that same company to 100s of people and see if the open office still works. What I have seen is that even the biggest open office advocates start putting up walls (even if movable) and segmenting once again into a teams.

TLDR; Team != Open

Re:The Open-office Trap by cosmie on Monday June 02, 2014 @08:47AM (#7833160)
Those are shared/team offices, not open offices. And I agree: it has been the most effective configuration I've worked in. I used to work in an environment with 4-5 people per (large) office. It worked out really well, and we'd reconfigure the seating arrangement as needed. Where I'm at now the entire building only has three private offices, the rest are completely open. Those type of spontaneous, collaborative discussions are helpful, but tend to piss off the other ~10 people within earshot more often than not.
Re:The Open-office Trap by InclinedPlane on Monday June 02, 2014 @06:43AM (#7832764)
So go hang out in other people's offices to regain that experience. Back when I worked in offices I'd do that or have coworkers do that all the time.
Re:The Open-office Trap by VLM on Monday June 02, 2014 @08:15AM (#7833052)
The once mandatory "visitors chair" in every workspace and most people had two or three.

Folks younger than a certain age miss out knowing the social etiquette relating to visitors chairs, such as stacking "stuff" or coats on your visitor chair is anti-social and very strongly frowned upon. Also it was socially acceptable, standard even, to simply walk into someone's cube and sit down in their (visitor) chair and wait till they could talk, especially if you were (currently) working together on something.

Also "back in the old days" we had intentionally unreservable conference rooms scattered about. So if you needed 6 people on the spur of the moment you simply walked in to the nearest empty room, confident no one reserved it because it was un reservable.

This is pretty much how things were in the early 90s or so. Honestly I don't think I could handle the constant interruption and infinite distraction of an open office, which makes me think about a startup or something; I just can't imagine working in a "modern" office environment. It just sounds horrifying to productivity, like a prison yard or a doctor waiting room or something. Creeeepy.

As a parent when I need to get stuff done at home, like if I'm working at home, I kick everyone out of the room and work in peace and quiet. I never, ever, invite seven neighbor kids over and hand out toy whistles as a gift and nerf toys and then sit in the center of the maelstrom and try to concentrate. Nobody who "works at home" sneaks into a day care center with their laptop to concentrate on their finest work. There's a time and place for that kind of stuff, and its not the workplace.

Re:The Open-office Trap by InclinedPlane on Monday June 02, 2014 @09:07AM (#7833224)
Precisely. And that's still the culture in some places (Microsoft being a good example). Generally many devs will establish a rapport with folks on their team and in other parts of the company to a degree where occasional visits won't translate into wondering what needs fixing ASAP. Also, if everyone has an office then you can schedule meetings with other folks in their office, or your office. As long as it's not more than like 3 or 4 people. Or, if you're working on something and need to ruminate you go wander into a friend's office and talk about it or whatever. Though if someone has their door closed they probably don't want to be disturbed.

People who don't have experience with offices have these bizarre notions about office etiquette and collaboration. They also easily fall into post hoc / confirmation bias fallacies, where they see some positive result of collaborating in an open plan office and imagine that they would be forced to live in a world without the benefit of that spontaneous collaboration in an environment with offices. But they ignore the fact that such things very much do occur with offices, and they also ignore the opportunity cost of open plan layouts. Of conversations which don't happen because the work space is deathly quiet due to everyone trying to work, and you can't just hop into a friend's office space and close the door so you don't bother other people, as just one of many examples.

Re:The Open-office Trap by VLM on Monday June 02, 2014 @10:48AM (#7833774)
WRT "Though if someone has their door closed they probably don't want to be disturbed." there was some cultural variation but every place I worked at, as opposed to heard about, it was a huge gossip worthy social faux pas to close an office door unless there was a private managerial activity going on in the office at that moment (yelled at, review, interview, etc). You closed the door at night or when unoccupied because you had $200K of hardware prototypes and protocol analyzers and laptops literally laying around unsecured. And it was a major social faux pas to open a closed door unless you were a resident of that room. Even if you were best friends you don't just walk in, any more than you'd dig thru their filing cabinet or wallet without them present.

90s office work reminded me a lot of dorm room life and culture. Dorm culture probably hasn't changed in the past couple decades, and having dorm rooms with doors hardly eliminates all social activity; if anything it encourages it and military basic training style barracks are not considered a requirement of socialization.

Re:The Open-office Trap by gabriel34 on Monday June 02, 2014 @05:19PM (#7836485)
Why was it a faux pas? Did people assume closed doors meant slacking off? Or was it considered rude to call/knock on someones' door, therefore rendering them inaccessible?

PS: Loved the dorm room/barracks analogy

Re:The Open-office Trap by Avshalom on Monday June 02, 2014 @08:41AM (#7833140)
I don't think its a generational thing so much as a self inflicted culture thing. I was in college in the mid/late 00s and being social/collaborating never suffered for us having offices (two grads to a lab/office usually). We used computer labs or the common areas instead of conference rooms but same same.

That said in addition to a mandatory visitors chair, white boards everywhere. Just fucking everywhere. Nothing seemed to help collaboration like being able to start water cooler level talk about a problem and with out even noticing transition to hashing it out on a whiteboard.

Re:The Open-office Trap by VLM on Monday June 02, 2014 @09:03AM (#7833209)
I think there is a generational gap in that some youth in general don't seem to realize most offices were not a broom closet with precisely one desk and one chair. Usually we had at least one spare table (maybe a cheap lunchroom class table, but still..) and piles of extra chairs and often a desk for the guy who quit last month and hasn't been replaced yet.

So the "old timers" get very strange questions like "what if you're in an office and need to talk to someone" where the younger people don't understand the architecture and the older people don't understand the younger people's lack of experience.

In 1995 the office I worked in had 4 desks (usually 3 empty because of flex time/remote work, meetings, collaboration, etc) and 4 chairs (again, usually 3 empty) and two big lunchroom sized folding tables and I believe six chairs crowded around the lunchroom tables. Admittedly mostly covered with these new fangled (at that time) "cisco multiprotocol router" things. So if someone walked into my office and wanted to talk, or even a moderately large team appeared at my door with pitchforks or whatever, I could and did occasionally host parties of ten plus people, like if there was an emergency and we had to config and ship out like an entire data center of routers at the same time. And yet most of the time my office was ALSO blissfully empty and silent so I could concentrate on studying release notes and design new configurations and test network designs using routers set up all over the conference tables. It was extremely flexible, and therefore extremely productive, unlike an open office.

Re:The Open-office Trap by joverholt on Monday June 02, 2014 @09:57AM (#7833448)
"Back in the old days" we had huge cubes with plenty of desk space and cabinets. One time, way before all this "collab-friendly" stuff hit, some guys put masking tape on the floor of a fellow coworkers cube, with corners outlining a fairly small rectangle. When he came back and saw the tapes, he's like "What is this? Why is this tape on the floor?"

"Oh, some guys from floor support were doing that, something about the new cubicles."

"WHAT!! Where the hell am I going to put my books! This isn't enough space, blah blah blah". He was a hot head and immediately flew off the handle, much to our pleasure. Well, a year or two later, we did actually go to smaller cubes, and then a few more years later to the "open" floor plan (un-ergonomic tables with no kind of adjustments). People way to close to each other. While it does come in handy when we are discussing problems and bringing new people up to speed, I definitely think the negatives outweigh the positives. Sometimes I just don't want to be around people!

Re:The Open-office Trap by Gracana on Monday June 02, 2014 @04:23PM (#7836084)
That's how interaction works with my boss. He has a couple chairs and a small bench, and I'll often go in and sit quietly until he's ready to talk. It's a good system, and without it I don't think he would be able to get anything done.
Re:The Open-office Trap by 33W on Monday June 02, 2014 @01:01PM (#7834499)
Do you have a source for the engineer to office ratios at Google and Microsoft?
Re:The Open-office Trap by pbiggar on Monday June 02, 2014 @01:40PM (#7834719)
No, and I think I'm slightly wrong there. See https://news.ycombinator.com/item?id=7008214.
Re:The Open-office Trap by 33W on Monday June 02, 2014 @02:20PM (#7834928)
Good to know! Thanks!
Re:The Open-office Trap by michaelochurch on Monday June 02, 2014 @08:59AM (#7833196)
There's one environment in which an open-plan office makes sense: a trading desk. (I was a trader for a year.) That's because 5 seconds means a lot on the markets. If millions of dollars can be lost per second, you can't afford the Bell Labs culture.

However, on-the-desk quants and IT are genuinely respected for their sacrifice. Sure, they have to be highly available from 9:20 to 4:10, but the rest of the time is completely their own (usually for research; they tend to work 11-hour days not because anyone is making them, but because they love the work). They're paid very well for that intense 7 hours, and no one would subject them to the humiliation of "Agile" micromanagement. Quants have traders come by to ask about trading strategies at high levels, but they don't deal with PMs and "story points" and arguments about whether what they worked on over the past week was "in the backlog" or not. Quants have something much closer to an open allocation environment than most software engineers, and if they can't hack the stress (and not everyone can, especially for years on end) of being on the desk, they're usually moved to off-the-desk roles and the change isn't stigmatized.

(Some will come in and say that quants are second-class citizens in hedge funds and, if one looks at 95th-percentile compensation, that appears to be true. Quants hit a ceiling around $500k-1.5M, which is 1% of what the best traders make, but they're respected. On the other hand, non-managing programmers are third-class citizens in most Valley startups, and they aren't making any money either.)

Open-plan offices make sense on trading desks, just as "Agile" makes sense for a small consulting firm on the make-or-break project that'll take it into the big leagues (under which it's reasonable to ask the tech staff to truly "sprint", because delivering the project will result in a quantum leap in client relations, quality of work, and compensation). The problem is that management tends to take these processes that conditionally result in high performance (for a short while) and attempt to implement the costly, negative and painful aspects (e.g. open-plan offices and Scrum) while failing to deliver the upside (e.g. quant-level bonuses, genuine equity rather than 0.05% bullshit) that makes talented people willing to tolerate the pain.