Re:Google to close Motorola smartphone factory in Texas
by pasbesoin on Saturday May 31, 2014 @07:19PM
(#7827606)
I have a Moto X. I wanted the 32 GB variety (for $50 more, it made sense aside from personally wanting the additional capacity).
Well, the store only had 16 GB models in "default" all-black and all-white configurations. So, I was sent to the Moto Store or whatever they call it.
Or I wasn't, per the cell phone company. Or I was, per the Store that subsequently sent me an email through which to order the phone I'd already paid for.
I'm leaving off many steps. The process was a big pain in the ass.
Except that Motorolla was/is on the door, in some ways it felt rather typical Google. Ostensibly, it should work. In practice, it's quirky, and when it's a problem, it's difficult to get someone to actually sort it out.
Ultimately, I had a clueful cell phone store manager walk through as much of it as he could. They didn't even call him back. The order did not then proceed as they told him it would (this included credit for a phone that I ordered ("you don't need to use the Moto Store / customization for a 32 GB all-black... It's on its way") that was never delivered -- but for which I was billed (yeah, our representative told you the wrong thing; if we do nothing further, you can consider the order cancelled)). But ultimately, after using the emailed "customize your order" link despite one further representative telling me not to, they sent one, and it works.
I didn't think this "U.S. 'manufacturing' (assembly)" was going to stick around. Didn't take too long to be proven right.
In this specific case, some genius decided to provide their cell phone stores with no 32 GB model stock (e.g. in all-black, at least) -- only 16 GB.
As others have pointed out, so many people "case" their phones that the color choices are significantly if not entirely moot -- from my perspective, at least.
It's a nice phone. They should have focused on actually making it easier and painless to get into people's hands.
"G" and "E" will in good part also succeed because you can just go into a store and fucking buy one. No one really wants this customization and wait for the package crap -- especially not when it starts to get this painful.
P.S. And when it means dealing with two independent companies' somewhat clueless support, as opposed to just one -- and they aren't even talking to each other (or, not well).
P.P.S. I really wanted this to work out, limited as it may be ("assembly"). And it's one reason I chose the X.
Well, the store only had 16 GB models in "default" all-black and all-white configurations. So, I was sent to the Moto Store or whatever they call it.
Or I wasn't, per the cell phone company. Or I was, per the Store that subsequently sent me an email through which to order the phone I'd already paid for.
I'm leaving off many steps. The process was a big pain in the ass.
Except that Motorolla was/is on the door, in some ways it felt rather typical Google. Ostensibly, it should work. In practice, it's quirky, and when it's a problem, it's difficult to get someone to actually sort it out.
Ultimately, I had a clueful cell phone store manager walk through as much of it as he could. They didn't even call him back. The order did not then proceed as they told him it would (this included credit for a phone that I ordered ("you don't need to use the Moto Store / customization for a 32 GB all-black... It's on its way") that was never delivered -- but for which I was billed (yeah, our representative told you the wrong thing; if we do nothing further, you can consider the order cancelled)). But ultimately, after using the emailed "customize your order" link despite one further representative telling me not to, they sent one, and it works.
I didn't think this "U.S. 'manufacturing' (assembly)" was going to stick around. Didn't take too long to be proven right.
In this specific case, some genius decided to provide their cell phone stores with no 32 GB model stock (e.g. in all-black, at least) -- only 16 GB.
As others have pointed out, so many people "case" their phones that the color choices are significantly if not entirely moot -- from my perspective, at least.
It's a nice phone. They should have focused on actually making it easier and painless to get into people's hands.
"G" and "E" will in good part also succeed because you can just go into a store and fucking buy one. No one really wants this customization and wait for the package crap -- especially not when it starts to get this painful.
P.S. And when it means dealing with two independent companies' somewhat clueless support, as opposed to just one -- and they aren't even talking to each other (or, not well).
P.P.S. I really wanted this to work out, limited as it may be ("assembly"). And it's one reason I chose the X.