How is this possible? Matt is the ultimate super-nice guy, and I think he's sincerely helpful and motivated, but he's nonetheless the keeper of a smoke screen.

I think this way of handling (better: brushing off) issues is unacceptable for a giant corporation whose search branch personifies the Web for a way too large amount of users.

Google is in a position of monopoly, at least on a cultural basis. Even if they don't exploit their power with evil intentions, they still retain it. They corporate mission may state what they want, but I don't get why that should be enough. It's a Public Company, and nobody should ever be satisfied with answers of the "take our word for it" kind.

And that "don't be evil" mantra? I've seen much too shit in the last few years to still believe it's not just an empty marketing motto.