Well, when you play in the big leagues you need to bring your A game. They aren't doing that.

Most of the negative comments in the article can be distilled into a single phrase: they don't use their own product. Otherwise, for instance, the button that dumps you back to the desktop wouldn't work the way it does, be placed where it is, or be so difficult to disable. (You could say much the same of Metro as a whole, but that's not germane here.)

Failure to eat your own dog food is a mortal sin in this business.