Actually, I don't think he understands how banks work, period. They loan the money out. That is where the money comes from. How much money a bank makes is about what sort of loans it makes. Guy talks about "keeping the money in a vault" so he has, roughly speaking, no clue whatsoever how banking works.
If anyone out there is looking for a "nice" bank, you're much better off with a credit union. Credit Unions are by definition customer focused.