Nice way of putting it. In some sense Twitter is only really exposing how crazy people in the world actually are. Being able to ignore/block/report offensive tweets is part of their responsibility, but more generally getting people to act in a civil manner to each other is probably not really.
"Germaine Greer once wrote that women have no idea how much men hate them. Thanks to the internet, now we do." https://twitter.com/PennyRed/status/361043650970529792
One thing that you can't do without being logged in on Twitter is retweet, which has apparently been a powerful tool in coordinating these account bombings. This is why the block feature being changed to ignore had such a backlash -- not just because it turned the name into a lie, but because blocking was a somewhat useful tool for preventing the amplification of these attacks.
Blocking and ignoring are different, and both useful.
"Block" effectively does nothing...what Twitter should've done is label the button something like "Ignore"...which would allow you to never be notified when that user sends a direct reply or mentions you...but would not have the same connotation as actively blocking that person in the way that a restraining order "blocks" someone.
As much as Twitter is seen as a superficial surface, nothing more than a dumbed-down micro version of blogging...the technicalities that underly its open nature is something that is hard to grok until you actively use it. I remember the "aha" moment for me was reading the report of when Demi Moore, an early Twitter celebrity, responded to a random person's suicide threat...just sending someone famous such a message would be impossible on Facebook, and pretty difficult on email (even if you knew the address, people/spam-systems are trained to filter such random messages out)...but in Twitter's early days, you had a decent chance of your crazy message being seen by just about anybody. That's the magic/insanity of Twitter for you.