I've had similar experiences with my [monopolistic, US] cable provider. Everyone who has come out to do any service has been surprisingly competent and very willing to do more than what needs to be done. I had a guy come out this past Sunday who didn't like the angle the cable was coming out the wall panel (sharp turn against furniture), so he moved the coax connection inside the wall. The only way I can figure it is they are heavily incentivized to solve it right the first time, so they like to cover all the bases.