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A comment on The iPhone is Not Easy to Use: A New Direction for User Experience Design. Parent comment

Re:The iPhone is Not Easy to Use: A New Direction for User E... by GiraffeNecktie on Tuesday August 18, 2009 @09:27AM (#770374)
"To me it seemed like the author was just fumbly with his fingers. Triggering undo and such. This information can be found online or in the manual so if he would just rtfm it would be obvious how he caused the delete button to show up."

You do realize that this is the developer's classic response to a usability issue? The user is just clumsy/stupid/lazy/ignorant/blind/stubborn [pick one]. I'd agree that you can't make UI decisions based on one person's reported problem, but the correct response is not "RTFM" but "This issue should be tested in a usability lab with a reasonable cross section of the target market".

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Re:The iPhone is Not Easy to Use: A New Direction for User E... by thenduks on Tuesday August 18, 2009 @09:35AM (#770393)
"This issue should be tested in a usability lab with a reasonable cross section of the target market"

That's the thing. It was. And it works for everyone I've ever met, including my wife and my parents who are the polar opposite of 'technical'. I'm not making baseless claims of the user being [insert one of the choices], it was based on my (rather extensive) experience with the device and users of it.

[ Parent | on HN ]