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A comment on The Dawn Of Cloud 2.0 And Why Google Started A Price War. Parent comment

Re:The Dawn Of Cloud 2.0 And Why Google Started A Price War by jpau on Sunday April 20, 2014 @03:19AM (#7616137)
Customer support is expensive, as a proportion of fees. That said, I'd be happy to pay per support ticket (not prompted by a fault).
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Re:The Dawn Of Cloud 2.0 And Why Google Started A Price War by DodgyEggplant on Sunday April 20, 2014 @04:22AM (#7616233)
Running a serious business on a platform w/o support is not an option. Even the great Google demands the "customer support" it needs - from government, states etc. Amazon competes directly on support: their new plans suggest scheduled "office hours".

http://aws.amazon.com/activate/office-hours/

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