Now you can look at it as alternatives, but if you are competing with these other alternatives in the mind of the prospect, guess what? They're your competitors. Alternatives that people have to doing your thing is called your competition, even though it might not have a logo and an office.
You can split hairs and try to call it something else, but that's the way I was taught. And I don't think splitting hairs will help much. You are in competition with the status quo, with inertia, with the tried-and-true. Your main goal is to get people to try something new. As far as I know this is a well-established piece of sales and marketing knowledge.
http://ezinearticles.com/?Sell-More,-Make-More-by-Knowing-Yo...
http://www.businessknowhow.com/marketing/knowcomp.htm
http://opinionatedmarketers.blogspot.com/2006/12/other-day-f...
I think you've got a good idea. Good luck with the implementation.
Thanks for the input.
Perhaps non-intuitive, but the point is that you have to figure out how you are getting customers, whether that is changing their mind from "option X" to your service, or changing their mind from "doing nothing" to your service.
Some businesses don't bother to do that work, instead just saying "I have no competition" -- I'm sure you know that you don't want to go there.
As a side note, I'm really curious as to why I was down-modded up above there. I was simply trying to share stuff I know. Don't know why it would tick anybody off. People are welcome to have different opinions, and I'd like to hear about them instead of getting down-modded. If I'm wrong, I want to know about it! (That's kinda the point of commenting to begin with)
I thought I'd post again, because I wasn't so clear the first time. Let's try again.
1) You DO have competition. Almost nobody has NO competition. Competition #1 would be "do nothing". There are other competitors.
2) This has probably been done before -- many times in many venues. You should find out where and why it did/didn't work out.
3) I hear you say you want to generalize to all kinds of things: doctors, grocery stores, banks, etc. Take a pill on some of that. If this has been tried before and failed, then you're going to need to grow organically inside one vertical -- then spin out. Waiting in line at an ER is just a different problem (both business and technical) than waiting in line at a car wash or something. Learn how to sell into one market well, first. Dreams are grandeur are probably a little premature. Mind your knitting.
Hope that helps some.