Re:Netflix 4K streaming goes live but only on newest TVs
by mullingitover on Thursday April 10, 2014 @02:31PM
(#7568667)
> However, the ones who have good connections are not aware of the peering agreements his provider might or might not have with other networks[2]. Some might be even suffering from bandwidth throttling without even knowing.
In my case, Charter was simply oversubscribed, knew about it, and wasn't addressing the problem. I had a 100Mbps subscription, but the best I ever got (even with their own speed tests) was 65Mbps, and during primetime it averaged 30Mbps. I complained, explained that it consistently slowed during evening hours and bounced back late at night. They insisted on sending out a technician (who informed me that he wasn't allowed to run diagnostics that would bypass my connection and simply test the speed from the node). They replaced every inch of wire from the line to my house, and after they were done the speed was even slower. This was because by evening the traffic in my neighborhood had ramped up. Their techinican told me that they were fully aware they were oversubscribed, but they woudn't address the issue unless there was a complaint. Even then, they wouldn't fix the issue directly but would instead grease the squeaky wheels by offering a partial refund.
In my case, Charter was simply oversubscribed, knew about it, and wasn't addressing the problem. I had a 100Mbps subscription, but the best I ever got (even with their own speed tests) was 65Mbps, and during primetime it averaged 30Mbps. I complained, explained that it consistently slowed during evening hours and bounced back late at night. They insisted on sending out a technician (who informed me that he wasn't allowed to run diagnostics that would bypass my connection and simply test the speed from the node). They replaced every inch of wire from the line to my house, and after they were done the speed was even slower. This was because by evening the traffic in my neighborhood had ramped up. Their techinican told me that they were fully aware they were oversubscribed, but they woudn't address the issue unless there was a complaint. Even then, they wouldn't fix the issue directly but would instead grease the squeaky wheels by offering a partial refund.