Digital Ocean needs to start showing outages on their status page

Re:Digital Ocean needs to start showing outages on their sta... by nixgeek on Sunday April 06, 2014 @06:56PM (#7543567)

At the scale of DigitalOcean (~10k physical nodes), Amazon (>250k physical nodes) or Google this seems wholly unreasonable, there's a definite signal to noise ratio issue because there will be hundreds of failures per day in any large infrastructure, some of which will have customer impact (ranging from minor to major). It's a statistical reality.

A lot of the other suggestions seem to centre around extending your status page to be more personal to the end user, this is (to some extent) the route Amazon AWS has taken in allowing you to see which instances are scheduled for retirement (because they lack live migration capability, a la GCE), etc.

I note that Amazon now sends out maintenance e-mails advising when certain IPsec connections will go down for them to perform upgrades, this is also great, and others should copy.

This leaves the 'globally visible' bit (i.e. http://status.aws.amazon.com/) for critical outages affecting a large proportion of your customers.

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Re:Digital Ocean needs to start showing outages on their sta... by neom on Sunday April 06, 2014 @08:40PM (#7543979)

I was just discussing how we could provide this level of granularity without overwhelming the status page as we scale. What if we provided an api endpoint for you to check the health of the node?

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Re:Digital Ocean needs to start showing outages on their sta... by count on Sunday April 06, 2014 @09:44PM (#7544199)

Status needs to be hosted not on the infrastructure being reported on. If the issue is an API endpoint outage, having an API endpoint for status reporting is...counterproductive :)

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Re:Digital Ocean needs to start showing outages on their sta... by neom on Sunday April 06, 2014 @10:06PM (#7544254)

If there was an API outage we would report it on our status page, the blog post is about the health of individual physical nodes on our network that bring down clusters of VMs. If there was an API endpoint outage we'd post it to the status page. :)

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