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A comment on Nice $40M ecommerce company – call me when it scales. Parent comment

Re:Nice $40M ecommerce company – call me when it scales by ericcholis on Monday March 24, 2014 @05:55AM (#7457407)
> product team not talking to the customer care team

I couldn't agree more. Dare I say it, we've got an "open" floor plan for our customer care and product teams. It helps immensely when you can place a customer on hold and ask a product guy a question without emailing, chatting for calling.

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Re:Nice $40M ecommerce company – call me when it scales by JabavuAdams on Monday March 24, 2014 @09:09AM (#7457955)
How do you deal with phone calls disrupting product work? E.g. I've run in to few situations that kill production / craft-person style work faster than having someone on the phone, nearby.
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Re:Nice $40M ecommerce company – call me when it scales by ericcholis on Monday March 24, 2014 @01:10PM (#7459474)
Oddly, it all kinds of works out. The only people in the open floor plan are customer service reps and product managers.
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Re:Nice $40M ecommerce company – call me when it scales by JabavuAdams on Tuesday March 25, 2014 @09:54PM (#7470998)
Ah, ok. That makes a lot of sense.
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