Amazon Accused of Cheating Customers Through Shipping Costs

Re:Amazon Accused of Cheating Customers Through Shipping Costs by admiraltbags on Friday March 14, 2014 @11:01AM (#7399173)

This is interesting. I'd like to hear what HN's take is on this. I noticed that about 30% of the time products take 3 days, not the advertised 2 to get to me. I live in SF so they really have no excuse. Didn't bother me to much but never the less annoying when paying for the feature.

Another slightly off-topic gripe about prime I haven't seen much flak regarding is shipping things like a roll of duck tape in a 12x16" box full of packaging bags. I'm guessing they shipped from a different warehouse from the rest of my order but still wasteful, what can you do though?

[ Parent | on HN ]

Re:Amazon Accused of Cheating Customers Through Shipping Costs by fjania on Friday March 14, 2014 @12:12PM (#7399779)

I live in NYC and recently noticed 2 day prime deliveries are becoming more unreliable. I've had two shipments in the last 2 months take 3 days. It seems they're switching to using USPS in place of UPS for many shipments, and those are the ones I'm seeing problems with.

These USPS shipments often show tracking information that refer to handing the package off to a "shipping partner". They don't say who they're using, and then things go dark on the tracking information until it gets to a post office.

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Re:Amazon Accused of Cheating Customers Through Shipping Costs by epochwolf on Friday March 14, 2014 @11:22AM (#7399360)

I currently live in Ohio and it really is 1-2 day shipping here. When I lived in Seattle, 2 day shipping was 3 day shipping for anything shipped from east of the Rocky Mountains.

I don't know if there's a lot Amazon can do about that. There's big mountains in the way. You're looking at quite a few extras hours in transit compared to a place closer to the warehouse. (Even with using planes)

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Re:Amazon Accused of Cheating Customers Through Shipping Costs by avalaunch on Friday March 14, 2014 @11:28AM (#7399419)

I live in Ohio too. I was paying for Prime until I realized from friends that everyone in Ohio gets their packages in 1-2 days from Amazon.

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Re:Amazon Accused of Cheating Customers Through Shipping Costs by twinwing on Friday March 14, 2014 @11:27AM (#7399415)

If their delivery time is off from their stated delivery time (what you get in your email), you can get an extra month of Prime out of that[1].

[1] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

[ Parent | on HN ]

Re:Amazon Accused of Cheating Customers Through Shipping Costs by smackfu on Friday March 14, 2014 @12:24PM (#7399884)

Thanks, I didn't realize they had this policy in writing, as opposed to just being something the customer service could give out when you complain.

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Re:Amazon Accused of Cheating Customers Through Shipping Costs by admiraltbags on Friday March 14, 2014 @11:35AM (#7399487)

Oh man, now its time to dig through all my emails for tracking info. Thanks for that!

[ Parent | on HN ]