Dear startups, stop being afraid to show a phone number on your website

Re:Dear startups, stop being afraid to show a phone number o... by aggronn on Thursday March 13, 2014 @01:52PM (#7393425)

You know what I miss for instant support? IRC. It combines with instant gratification of phone calls with the crowd-support of forums or community support portals.

IRC obviously isn't mainstream and lacks features that some other systems have, but whenever I'm working on something and want a quick question answered that I can't get via google, I look for an IRC channel first.

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Re:Dear startups, stop being afraid to show a phone number o... by orliesaurus on Thursday March 13, 2014 @01:58PM (#7393475)

A lot of services(slack,hipchat) are nowadays allowing guest-joins; basically it's like IRC, but with only channels(public , private) for your team/customers.

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Re:Dear startups, stop being afraid to show a phone number o... by agerlic on Thursday March 13, 2014 @01:58PM (#7393472)

You also have HipChat web public rooms which are awesome. But it can't replace the direct feedback you have with phone.

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