News for hackers. Stuff that matters.
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by JoshGlazebrook on Saturday March 08, 2014 @09:15PM (#7367172)
I have a hard time believing there is a large group of people that are this lazy as well as careless with money that they would use this for their clothing.

> All purchases are final, absolutely no returns will be accepted. We're both too lazy to deal with that.

To me, that just sounds like you don't even care about the customer. But that could just be me as I actually do care about being happy with something I've bought with my own money.

I just don't see this as something that will take off. Especially as men are becoming more fashion aware.

Re:Show HN: Hoodie App is Men's Clothing in Two Taps by viraptor on Saturday March 08, 2014 @09:56PM (#7367256)
> Especially as men are becoming more fashion aware.

That's a fairly broad generalisation about men. Different people care about different things. Some are happy to wear anything comfortable, some care about the choice.

There may be a big enough niche for people who really don't care about clothes as long as they aren't bad. I would happily do that for food for example... I know many people care deeply about food and like to cook, but if someone let me just exclude food I hate and shipped a randomised meal every day at a reasonable price, I'd be a happy customer.

Re:Show HN: Hoodie App is Men's Clothing in Two Taps by toomuchtodo on Saturday March 08, 2014 @10:09PM (#7367279)
> I know many people care deeply about food and like to cook, but if someone let me just exclude food I hate and shipped a randomised meal every day at a reasonable price, I'd be a happy customer.

https://campaign.soylent.me/soylent-free-your-body

Yes, I know, not exactly randomized meals. Baby steps.

Re:Show HN: Hoodie App is Men's Clothing in Two Taps by calbear81 on Saturday March 08, 2014 @11:58PM (#7367500)
Do you mean cooked or just the ingredients and what would be a fair price to you? I'm building a product in this space and am interested in your thoughts.
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by viraptor on Sunday March 09, 2014 @07:25AM (#7368164)
Cooked, ready. I see the whole preparing/eating process as a waste of time every day. Fair price? I guess slightly above the "ready meal" boxes from supermarkets, but also a bit higher quality.

I never heard of gobble before and quite like the idea. The only thing I'd ask for (can't see it on their overview) is define the ingredient likes/dislikes rather than cuisine style. So something like "shellfish: not at all; beans: great; ...".

Re:Show HN: Hoodie App is Men's Clothing in Two Taps by tylerlh on Sunday March 09, 2014 @04:54AM (#7367925)
Check out Gobble. I think they're just in Mountain View at the moment, but I could be wrong.
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by coderdude on Saturday March 08, 2014 @09:40PM (#7367216)
Return policies like that are more typical of lingerie sites for obvious reasons. If I had to guess, the real reason for that return policy is they don't want to worry about people returning things they wore for a night out and decided afterwards that they want their money back. Maybe they'll put some kind of highly-visible tag on the clothes and if the tag is removed then they won't let you return the items. Seems reasonable to me (a `no tag, no refund` policy).
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by objclxt on Saturday March 08, 2014 @09:47PM (#7367230)
I know here in the US many brick-and-mortar stores have a 'no tag, no return' policy - although I'm not sure it's rigorously enforced, it's more there to stop obviously worn garments from being returned (I just returned a pair of jeans to Uniqlo that I'd taken the tags off, despite the fact the receipt did say no tag, no refund).
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by JoshGlazebrook on Saturday March 08, 2014 @10:01PM (#7367265)
In my experience, return policies here have become more lax in regards to the time frame of when you can return something, and whether it needs a tag or not.

A recent example of this is when I've dealt with ASOS. Even though they're primarily a UK based company, they offer free shipping and free returns here in the US (also something I see becoming more common). But on top of that, even though the return policy says within a certain timeframe, emailing their customer support about a month after the return cut off period, they told me as long as the item is in sellable condition I could still return it. They literally told me that "Here are ASOS, we're not monsters" which I found kind of cute. But overall that's close to the best customer service I've had in a while (return/shipping wise).

Going back to the free returns though. I feel like this is the last major pain point in online shopping that hasn't been dealt with yet. Amazon for instance, returns are free by default on clothing and a few other categories of items. Items that are damaged, or something is wrong with the item that is not your fault gets free return shipping. But what if you just don't like it? Well no free return shipping for you. I can't imagine the amount of people that could potentially abuse a free return system could have any significant impact over the amount of profit and new customers a store could get from reassuring their customers that they care about if you're happy with your purchase or not, and offering the safety net of free returns for your purchases.

Re:Show HN: Hoodie App is Men's Clothing in Two Taps by troels on Sunday March 09, 2014 @03:22AM (#7367796)
Within the EU, there are some fairly favourable (for the customer) return policies mandated by law. Even if you technically extended the time for return (and that you probably aren't covered in the US), most companies here would just err on the side of caution and grant your return in edge cases like this. Esp. large retailers such as ASOS.
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by Patricia_Wright on Saturday March 08, 2014 @10:00PM (#7367263)
I'm pretty sure there are state laws whereby you must allow some refunds (defective item, etc).
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by pkrein on Saturday March 08, 2014 @09:39PM (#7367215)
That's a good point on the copy there -- a joke that fell flat ;) I've edited it in the next release, but no returns for the time being.
Re:Show HN: Hoodie App is Men's Clothing in Two Taps by objclxt on Saturday March 08, 2014 @09:44PM (#7367226)
I hope the FTC doesn't come knocking, because I'm pretty sure it's illegal to not accept returns in the case of defective merchandise. I suppose you don't technically need to accept returns, you just need to refund buyers who receive something that's defective...either way, it seems like something you should have a policy on.