Their customer service is great on the human side. Their website kind of blows, although they're not alone in that. I spent maybe a half hour trying to figure out how to get a different-sized sim card on their website, before giving up and calling. The phone call took maybe two minutes and the new card was in the mail.

Someone I knew was in a similar situation but, unlike me, was in a hurry. They _overnighted_ him the sim card for free.