Re:What happens when a host cancels with Airbnb?
by avalaunch on Monday February 17, 2014 @06:15PM
(#7255175)
If it is a statistically rare event then offering a full refund shouldn't be much of a hit to you. If that's not the case then you should let renters know up front that there is a statistically significant chance that despite reserving a room, they may not actually get a room.
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Re:What happens when a host cancels with Airbnb?
by brianchesky on Monday February 17, 2014 @06:41PM
(#7255286)
In this case the guest was, and always would be, offered a full refund when a host cancels. Unless you are referring to something else...?