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Re:An estimate of the real savings for merchants from Bitcoin by philrapo on Sunday February 09, 2014 @10:41AM (#7205820)
Here's a source for that stat from a Q3'12 AMEX earnings call transcript:

"As you know, our current ultimate redemption rate is 93%, a very high assumption for any consumer loyalty program."

[1] http://seekingalpha.com/article/931161-american-express-mana...

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