News for hackers. Stuff that matters.

A comment on Jeff Bezos apologizes for 1984-Kindle debacle. Parent comment

Re:Jeff Bezos apologizes for 1984-Kindle debacle by frossie on Thursday July 23, 2009 @06:20PM (#720499)
I actually think it is a textbook apology - short, no excuses and straight to the customers. I think having a quick apology is more important than presenting some kind of ten point plan as the first step.

But I agree that the end of the matter is the solution, not the apology, and we have yet to see how this ends.

[ Parent | on HN ]
Re:Jeff Bezos apologizes for 1984-Kindle debacle by zimbabwe on Thursday July 23, 2009 @07:55PM (#720631)
If Bezos wanted to fuck around with his apology, he'd have used more cushiony words. "Stupid, thoughtless, and painfully out of line with our principles" doesn't allow for much leeway with how he views Amazon's actions here. He's saying straight out that they made a mistake.
[ Parent | on HN ]