I too have Verizon FIOS and have no issues to speak of, other than the cost. But I don't assume that everyone else has had similar experiences. Typically it works out that areas with choices tend to get better service while the experience degrades as customers have fewer choices.

Personally, I wish they'd quit trying to convince me to increase my bill by a significant amount by including TV, of which I've made it quite clear I do not want.