Oh god, a million times yes. I really like the old windows way and prefer the osx pref panes. It seemed like MSFT confusing churn to say we changed something (and therefore "fixed" something) without knowing what made sense or what/if there was a customer problem. Instead it created a bigger problem of customer confusion (relearning). All companies including Apple have done this, but the takeaway is that not caring about customer impact is inevitably a recipe for strategic failure as others that do take marketshare (Zappos). It's also a dick move antithetical to providing quality product|service.

I thought he was criticizing the icon view, fair enough.