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A comment on ASK PG: Why HN killed a reasonable complain about YC company. Parent comment

Re:ASK PG: Why HN killed a reasonable complain about YC company by pfraze on Tuesday February 04, 2014 @12:15PM (#7178760)
I don't think size matters so much as company priorities. Amazon has bent over backwards for me many times. Whether at scale or not, good support takes very specific focus.
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Re:ASK PG: Why HN killed a reasonable complain about YC company by dman on Tuesday February 04, 2014 @12:30PM (#7178876)
For some reason my experience with Amazon customer service has been subpar at best. On the other hand Zappos (which Amazon.com ) has had exemplary service every time I have had to deal with it.
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