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A comment on The Data that Drives Customer Support for Over 600,000 Product Use Cases.

Re:The Data that Drives Customer Support for Over 600,000 Pr... by namenotrequired on Tuesday January 28, 2014 @05:43PM (#7140356)
Very small note, the Hively link is broken, I assume this is the right one: http://teamhively.com/
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Re:The Data that Drives Customer Support for Over 600,000 Pr... by mdbennett on Tuesday January 28, 2014 @06:33PM (#7140619)
Thanks for the heads up! That's been fixed.
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