Re:Surviving Hosting On Airbnb When On Vacation
by iamkoby on Friday January 24, 2014 @05:46PM
(#7118715)
I can definitely relate. Had been using Airbnb around the world a lot. This is why we put a strong emphasis towards quality of service. As a paid service we know that if we do badly you won't hire us again. We do our best as if it was our own listing. We give fast an accurate response, and we are always there for more clarifications. And our guests love us, so we must be doing it right. You can read in our website some of our testimonials.
Koby, co-founder of SuperHost
My best Airbnb experiences have been when an owner/family has been the contact. The worst have generally been where there was an intermediary - some have been exceptionally rude. Had one in Milan where a woman just waved her hand mid-sentence, couldn't be bothered answering my second question (do you have the keys so we can lock up when we go out), gave me a set of 8 keys without explanation and walked out. The apartment had no info sheet or anything. Would've taken her 30 seconds to point out what needed to be locked and which key matched which lock. It was lucky that I held her up to clarify because she'd given us a set of keys for a different apartment.