Re:Ask HN: Should I remind users that their card is about to...
by japhyr on Thursday January 23, 2014 @09:37AM
(#7108374)
If a small percentage of your users end up feeling tricked into having their card charged, it's going to be bad PR. It seems much better to lose some conversions, but keep your integrity.
If it motivates you at all, anyone who cancels after receiving this notification was not likely to be a long-term customer anyway. So all you will be losing is a month's paid service from the people who don't really want to pay for your service. That's not good money to try and hold onto.
I prefer the suggestion by another person that recommends simply disabling the free trial until the person chooses to have their card charged the first time. That seems the most honest way.
If it motivates you at all, anyone who cancels after receiving this notification was not likely to be a long-term customer anyway. So all you will be losing is a month's paid service from the people who don't really want to pay for your service. That's not good money to try and hold onto.
I prefer the suggestion by another person that recommends simply disabling the free trial until the person chooses to have their card charged the first time. That seems the most honest way.