Would be nice to have a service who stepped in when shit like this happened. I'd pay good money to have a tiger team appear out of thin air when the shit hit the fan.

I just meant to say that, it would be great if their mobile device application had some way of notifying users of an issue. Rather than just have a generic error when you try to upload files... it would have been good if the app had a banner that said they were experiencing issues and normal service would resume in x days... something.

I mean customer facing.

Meaning a public relations function? That's what this boils down to, ultimately; a person(s) who know the audience, understands what concerns and questions they have and provides timely answers to them.

I thought their response struck the appropriate level of detail. I don't care to know the inner workings of their processes, but I'd like some indication that they care and that they're working on it. I got that from this.