For people wondering, the $30/mo plan is a prepaid plan that includes:
- Unlimited Texting - 5GB of 4G data, unlimited 2G data after - 100 minutes, $0.10/minute after
I switched from $90/mo at Verizon. Even my heaviest overages (~200 minutes over == $20) only get me up to $50.
Only downside: as a prepaid plan, it doesn't get the free overseas data and texting offered in their $50/60/70 postpaid plans.
My litmus test of customer service organizations is how they handle unusual situations. If they sound helpless it's a very bad sign. If they come up with creative and/or generous solutions, its a very good sign. In your case they had a button to press that they were allowed to press and they pressed it. In mine, they had no button, and quite probably were told internally "Don't help too much." In experiences I've had with stunning customer support (Dropbox/Zappos) the button didn't exist, they had to invent it, then they pressed it as hard and as fast as they could.
Recently, I switched from Verizon to T-Moblie when bought a Nexus 5 on day one. The SIM card I had ordered would not automatically activate which was not a surprise as the Nexus 5 was not in their system (they were not offering it yet). I also wanted their unadvertised $30 plan technically only available to Walmart and their online phone buyers. One call, everything was setup with no problems and no hassles. Verizon is the definition of hassles from my experience.