You're correct I was very disappointed about this experience, and it was mainly with the support. I will send you an email.
I'd also like to stop real quick and let you know that I do think that you have a great service with tons of potential. The technology is really cool, and I don't even know of anyone at this point who would come in as a close second. I've also been following your company since you won some startup competition a couple years ago, and was anxiously awaiting the service. I backed the project very quickly after getting the email from you guys that it was available.
Going back through the exchange, it looks like our staff offered you a complete refund very early on.
Maybe send me an email outlining an example of how you think the exchange should have gone? alen@ I'm sincere -- I'd like to improve the experience if you have insights to share.