Sent $10,701.03 to Coinbase. Still missing bitcoins.

Re:Sent $10,701.03 to Coinbase. Still missing bitcoins. by patrickg_zill on Thursday December 19, 2013 @04:35AM (#6933679)

Wow, that is pretty surprising.

First thing in support is, YOU are the face of the company as far as the person you are in contact with, can see.

Second thing is, if you don't know, don't guess; tell them you will check into X and get back to them about it.

Third, empathize with the person - wouldn't you be worried over the disposition of $10K if you took it out of your bank account and then had problems getting what you ordered?

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Re:Sent $10,701.03 to Coinbase. Still missing bitcoins. by pbreit on Thursday December 19, 2013 @04:40AM (#6933692)

While I'm inclined to believe the OP, the text posted does set of my spidey sense.

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Re:Sent $10,701.03 to Coinbase. Still missing bitcoins. by permanence on Thursday December 19, 2013 @12:43PM (#6936239)

Word for word the response I received from customer support. Another customer support person, Rees, reached out to me this morning and we've resolved 1 of 2 issues.

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