Re:Example of fantastic customer service - BatchBlue
by JacobAldridge on Monday July 06, 2009 @07:18PM
(#690629)
This was my thought also. No doubt it's great sales, which may indicate great customer service, but it ain't customer service.
I know I've had plenty of experience where the sales process has been fantastic, and the customer service (once the bills have been paid) quite ordinary. And it's anecdotal, but I've experienced more than one company with an automated phone system, which will send customer service enquiries to voicemail, but ring back and select 'Sales' and have your call answered in 3 rings.
I know I've had plenty of experience where the sales process has been fantastic, and the customer service (once the bills have been paid) quite ordinary. And it's anecdotal, but I've experienced more than one company with an automated phone system, which will send customer service enquiries to voicemail, but ring back and select 'Sales' and have your call answered in 3 rings.