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A comment on Tell HN: How we bootstrapped to the #1 rated mattress on Amazon.com. Parent comment

Re:Tell HN: How we bootstrapped to the #1 rated mattress on ... by mpermar on Friday December 13, 2013 @11:34AM (#6901372)
And on 2. I forgot customer support. I am a truly believer that customer support makes the biggest difference when running a business no matter if is online or offline.
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Re:Tell HN: How we bootstrapped to the #1 rated mattress on ... by whistlerbrk on Friday December 13, 2013 @12:34PM (#6901737)
But, to me it seems clear that they value customer service if they are directly responding to your posts here. The tools available on their website combined with the shipping and returns also underscore that.
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Re:Tell HN: How we bootstrapped to the #1 rated mattress on ... by mpermar on Friday December 13, 2013 @02:11PM (#6902256)
That's why I emphasize it. I think you took my point above the other way around.
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