Re:Europe's Ryanair vs. America's Southwest
by jdmichal on Monday December 02, 2013 @06:40PM
(#6837439)
Correct. It's kind of disingenuous to call Southwest a "discount" airline. It's very rarely that I can find a Southwest flight for significantly cheaper (or more expensive) than another airline. However, the lack of additional fees above that baseline often makes them a better deal.
Southwest on the other hand has some of the highest satisfaction, and in an ironic twist, actually provides more service than legacy carriers now do -- its prices are comparable, or even higher than legacy but they include 2 free checked bags, no fee for changing flights, free television, free snacks, etc. while legacy carriers have stripped everything down to pay as you go.