Re:
by jimktrains2 on Monday November 25, 2013 @07:06PM
(#6798075)
While I agree the tone is extremely off putting, I think that's what it's getting at. By using what's being made, they'll be able to get the feedback you're talking about.
And it demonstrates an utter contempt for their internal users. Instead of a vaguely condescending email scolding, I would suggest they sit with resistant users and understand why people haven't switched. It may uncover genuine insights that can be addressed either in the product or in the communication. This is a terrible way to run products.