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A comment on It costs 5x more to attract a new customer than to retain an existing customer.. Parent comment

Re:It costs 5x more to attract a new customer than to retain... by ars_technician on Monday November 25, 2013 @10:54AM (#6794705)
only if keeping a customer is exclusionary to having another in its place (e.g. consulting or services with limited 'slots' for customers).
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