Another anecdote here, but I jumped the GOOG ship long ago and apart from a very minor bump (adjusting to DDG) it was painless too. Sure, for a couple of days when I was unhappy with results I went back to Google, but they were no better. And sure, some Gmail features are great. But on the whole, they're not irreplaceable, and I reckon they need to take better care of their customers than they currently are.