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A comment on Beware: Uber Has No Customer Service and Still Has Bugs.

Re:Beware: Uber Has No Customer Service and Still Has Bugs by jakejake on Wednesday November 13, 2013 @07:33PM (#6729693)
To have $180 taken from your account is certainly nothing to sneeze at. At certain points in my life that could have seriously affected my ability to pay rent!

It seems rather drastic to totally drop the service and do a chargeback after 3 days, though. Obviously something has slipped through the cracks.

Uber is a super slick system, but I'd bet money there's still people behind the scenes scrambling to keep the gears spinning.

[ Parent | on HN ]
Re:Beware: Uber Has No Customer Service and Still Has Bugs by justin66 on Wednesday November 13, 2013 @10:11PM (#6730292)
> It seems rather drastic to totally drop the service and do a chargeback after 3 days, though. Obviously something has slipped through the cracks.

That's the power of the chargeback, though. They might not have a customer service number but they've got a number the credit card company knows how to call. To avoid this situation in the future, an obvious solution presents itself...

[ Parent | on HN ]