Re:Fastmail: Increased storage quotas and other service leve...
by hga on Wednesday November 13, 2013 @10:43AM
(#6725877)
Been using it since 2009, it's rock solid, enough so that I'm now buying 3 years of service at a time (the most discounted).
If you buy a high enough level, I'm at Enhanced (lets me use my own domain), you get "Priority support", and it's very real. I think I've only used it once, fairly recently when some new spamming scheme started frequently outwitting their very good spam system, and the response was personalized and detailed, the support person even appropriately adjusted my spam score threshold. Which I assume they do since many customers aren't that sort of sophisticated.
They support static web sites, which have provided everything I've needed to do stuff for my family, e.g. make pictures available with viewing support, even a choice of light and dark background schemes.
They also offer a nice window into their operations and development through their blog.
If you buy a high enough level, I'm at Enhanced (lets me use my own domain), you get "Priority support", and it's very real. I think I've only used it once, fairly recently when some new spamming scheme started frequently outwitting their very good spam system, and the response was personalized and detailed, the support person even appropriately adjusted my spam score threshold. Which I assume they do since many customers aren't that sort of sophisticated.
They support static web sites, which have provided everything I've needed to do stuff for my family, e.g. make pictures available with viewing support, even a choice of light and dark background schemes.
They also offer a nice window into their operations and development through their blog.