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Re:Dear Google, Thanks For Copying My Startup But You’re Doi... by obvious01 on Tuesday November 05, 2013 @01:37PM (#6677057)
Google already had the tech infrastructure for Helpouts. They would have aquihired them for their tiny user base and/or their domain-specific knowledge.

While, the author of the article has learned a lot over the past year - I think it is a safe bet that the information was not worth a lot to google. First, they could easily discover the same information after a few quick iterations. Second, there is a lot of organization debt during an aquihire which would make the knowledge transfer very expensive.

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