Users complain their Dell 6430u laptops smell like cat piss

Re:Users complain their Dell 6430u laptops smell like cat piss by nilsbunger on Tuesday October 29, 2013 @09:32PM (#6638859)

This was a fun read. My favorite post:

'''When you write that the "problem has been resolved," do you mean that when I open my computer it will no longer smell like a pack of well hydrated feral cats have used it for target practice resolved, or do you mean that you have resolved the mystery of what has caused the problem? Jus' 'asking.'''

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Re:Users complain their Dell 6430u laptops smell like cat piss by sandGorgon on Tuesday October 29, 2013 @10:38PM (#6639095)

The reply is even more interesting . This is by an official rep. Really impressed by Dell.

"As mentioned above, no biological hazard was involved and we do know that a manufacturing process was the root cause. That process was changed which resolved the issue on newly manufactured units. As for everyone out there with a unit that still exhibits the symptoms, we haven't forgotten about you and will make things right. Keep watching this thread and as soon as more info if available, we'll let everyone know."

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Re:Users complain their Dell 6430u laptops smell like cat piss by jimmywong on Tuesday October 29, 2013 @11:16PM (#6639238)

What's so impressive? It is just a delaying tactic from June till now. And still no resolution.

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Re:Users complain their Dell 6430u laptops smell like cat piss by tempestn on Wednesday October 30, 2013 @01:35AM (#6639713)

Agreed. Especially unimpressive is the long delay between when they apparently discovered the cause and now, when they still haven't revealed it, even as the rep has stated for weeks that it'll be "any day now".

I also wasn't super impressed with the first few replies from lower level reps that kept suggesting blowing it out with compressed air even after it was clear that there was a larger problem.

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Re:Users complain their Dell 6430u laptops smell like cat piss by fchollet on Tuesday October 29, 2013 @11:10PM (#6639216)

Dell laptops are assembled by cats. Incontinent cats.

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Re:Users complain their Dell 6430u laptops smell like cat piss by vpears87 on Tuesday October 29, 2013 @11:15PM (#6639234)

Cats would cost less people to assemble the product. Beef up those margins.

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Re:Users complain their Dell 6430u laptops smell like cat piss by candydance on Tuesday October 29, 2013 @11:14PM (#6639228)

If they actually do a recall/replacement I'll be extremely impressed.

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