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A comment on Sales Are Colossal, Shares Are Soaring. All Amazon Is Missing Is a Profit. Parent comment

Re:Sales Are Colossal, Shares Are Soaring. All Amazon Is Mis... by mikeash on Tuesday October 22, 2013 @10:28AM (#6592111)
They use LaserShip for a lot of deliveries here. They seem to have improved lately, but they used to be tremendously bad. They'd deliver packages a day after their tracking system said they were delivered, they'd just lose stuff, once they delivered my package to the wrong city.

On the flip side, I have to wonder if this is actually something of a benefit for Amazon. They get to save a ton of money by using a cheap delivery service, but the delivery service takes much of the heat for bad service. I'm a little annoyed with Amazon for using LaserShip, but I'm much more annoyed with LaserShip for sucking. If Amazon handled the delivery, they would have to do better just to get the same amount of satisfaction from me.

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Re:Sales Are Colossal, Shares Are Soaring. All Amazon Is Mis... by smackfu on Tuesday October 22, 2013 @11:51AM (#6592701)
It seems like Lasership is basically "some dude with a car". If you start measuring metrics in that situation, it tends to lead to people lying, like marking a package delivered when it isn't. Only 1% of people will actually complain.

http://www.lasership.com/contact-us/independent-contractors

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Re:Sales Are Colossal, Shares Are Soaring. All Amazon Is Mis... by mikeash on Tuesday October 22, 2013 @12:02PM (#6592789)
They really are hilariously unprofessional. They drive shoddy white vans with "PACKAGE DELIVERY" slapped on the side. It doesn't even say "LaserShip". The vans look like the kind of thing a pedophile would drive while looking for children to kidnap.
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